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People Philosophy
People Philosophy ( Click Here )
On behalf of TLC Relationship Management and its group companies (TLC®), we welcome you to our Company and wish you a successful career with us. Our Employees contribute directly to the growth and success of our Company and the attached document will apprise you of our People Philosophy and the culture of our Company.

Code of Conduct

TLC Code of Conduct ( Click Here )
TLC® Dress Code ( Click Here )

Work Related Policies

Sexual Harassment Policy ( Click Here )
Fraud Policy ( Click Here )
Theft Policy ( Click Here )
Communication Policy ( Click Here )
Work Related Entitlements ( Click Here )

Job Descriptions
Given below are the Job Descriptions for various levels of Executives & Staff at TLC® Membership Call Centres. Every Employee must familiarize themselves with the same.

  -  Manager Membership Program (Click Here )
  -  Digital Marketing Head (Click Here )
  -  Customer Service Coordinator ( Click Here )
  -  Hotel Coordinator ( Click Here )
  -  Team Leader ( Click Here )
  -  Administration In charge ( Click Here )
  -  Tele Sales Executive ( Click Here )
  -  Administrator Executive ( Click Here )
  -  Assistant Sales Manager & Sales Executive ( Click Here )
  -  Collection Executive ( Click Here )

Departure Process ( Click Here )
Exit Interview Questionnaire ( Click Here )

Telecalling Regulations
Telecom Commercial Communications Customer Preference Regulations ( Click Here )

Help Desks
Employee Help Desk ( Click Here )
HR issues often relate to fair play in salaries or bonuses, your benefits package or your appraisal etc. If any such issue remains unresolved to your satisfaction by your local office, you can reach out to us directly by completing the Employee Help Desk Form. Once submitted, you will get a request number and your request will be addressed within 7 working days.

360 Degree feedback ( Click Here )
We value constructive and fair feedback which is specific and actionable. Click Here to send us feedback about an individual or an office and we will try and understand how we can improve. We often notice that teams are hesitant to give feedback, hence the person sending feedback does not need to disclose their identity.

Employee Feedback ( Click Here )

Social Media
  • FACEBOOK - Connect with TLC® on Facebook. Stay updated about events, news and employment opportunities at our Company.

  • TWITTER - Find us on Twitter @ tlc_group to know more about TLC®, memberships offered by us and employment opportunities.

Appointment Process ( Click Here )
Recruitment Form ( Click Here )
Staff Referral Program    
Recommend your friends or family members to join us at TLC®. As a token of appreciation, we shall offer you:

  • Rs. 2,500 for every employee you refer.

  • * Staff Referral incentive will only be extended when the referred Employee completes 3 months with the organisation.

  • * Staff Referral incentive will be paid with the salary only if you are working with the organisation at the time of payment.

Best Sales Person – Monthly Certificates ( Click Here )

Statuary Forms

Employees Provident Fund Scheme - Form 11 (Revised) ( Click Here )
Employees Provident Fund Scheme - Form 13 (Revised) ( Click Here )
Employees Provident Fund Scheme - Form-19 ( Click Here )
Employees State Insurance (ESI) Form 1 ( Click Here )

Procedure for ESIC Smart Card

Employees whose ESI is being deducted, have to submit the ESI form along with Nominee details
( Click Here )

Collect attested temporary ESIC identity card from HR/Accounts department. Affix a family photo graph of your family members and visit your ESIC regional office along with your family members. In ESIC office ESI officials will take photograph of all the family members and ESIC Pehchan card will be available after 30 days. Insured person need to visit ESIC office for ESIC Pehchan card after 30 days.

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